Privacy policy
Last updated: 21 September 2026
Who we are
Real Return is a performance marketing agency. In this policy "we", "us" and "Real Return" mean Real Return Marketing Limited, a company registered in England and Wales with company number 14776451, whose registered office is Suite 103 Westgate House, 44 Hale Road, Hale, Cheshire, WA14 2EX.
If you have a question about this policy or your information, email daniel@realreturnmarketing.co.uk or call 0161 960 0084.
What this policy covers
- our website, realreturnmarketing.co.uk
- enquiries, calls and emails with us
- the Real Return client reporting portal, where our clients see their own sales and marketing results
- the marketing accounts our clients ask us to run or report on
Information we collect
When you enquire. Your first and last name, email address, company website, approximate revenue and advertising spend, and anything you write in your message. If you book a call, Calendly passes us your name, email and the time you chose.
When you become a client. Contact details for the people we work with, invoices and the records of our work together.
When you use the reporting portal. Your name, email address, the client account you belong to, and basic records of when you signed in. We use these to keep your account secure.
Data from your business platforms. With your permission, the portal reads information from the platforms you connect, such as Shopify, Meta, Google Ads, TikTok, Snapchat and Klaviyo. This includes advertising spend and results, ad creative, email campaign results, and sales and order records. Order records can include details about your own customers. We use them only to calculate your figures, such as how many customers bought again, and we do not contact your customers.
How we use it, and our lawful basis
| What we do | Why the law allows it |
|---|---|
| Reply to your enquiry and assess whether we are a good fit | Our legitimate interest in answering people who contact us, and steps you asked for before a contract |
| Deliver our services and run your marketing accounts | To perform our contract with you |
| Show your results in the reporting portal | To perform our contract with you |
| Keep the portal secure and fix problems | Our legitimate interest in running a safe service |
| Keep financial records | Legal obligation |
We do not use your information for automated decisions that have legal or similarly significant effects on you.
Data from your business platforms
When you connect a platform, you give us read-only access. We use that access only to:
- show you, and people you authorise, your own figures in the portal
- run and improve the marketing we manage for you
We do not:
- sell it, rent it or share it with other clients
- use it to benchmark you against other clients
- use it for our own advertising
- use it to train AI models
- let anyone at Real Return see it except the people working on your account
Each client can see only its own data.
For your own customers' details inside those records, you are the controller and we process them on your behalf, under our agreement with you.
Google. Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Google Ads data is shown to you separately and is never mixed into figures from other sources without being labelled. You can remove our access at any time in your Google Ads account settings, or ask us and we will disconnect it within three business days.
Meta, TikTok, Snapchat, Shopify and Klaviyo. We follow each platform's terms for the data it provides. You can remove our access in each platform's settings at any time, or ask us to do it for you.
Who we share it with
We share information only with the service providers that help us run our business, such as our website and portal hosting, email and calendar tools. Each is bound to protect it and to use it only on our instructions. We may also share information if the law requires it.
We never sell personal information.
International transfers
Some of our service providers store data outside the UK. Where they do, we rely on the UK's adequacy regulations or on the UK International Data Transfer Agreement or Addendum to keep it protected to UK standards.
How long we keep it
- Enquiries that do not become work: up to 2 years from our last contact, then deleted.
- Client records and invoices: for as long as we work together, then 6 years for tax and accounting.
- Portal accounts and data from your platforms: for as long as we work together. When the engagement ends, or you disconnect a platform, we delete that platform's data within 30 days.
How we protect it
Access to the portal needs a secure sign-in. Each client's data is kept separate, connection keys are stored encrypted, and our team can see a client's data only where it needs to for that client's work.
Cookies
Our website does not use advertising or analytics cookies. The reporting portal uses only the cookies needed to keep you signed in securely, so no consent banner is needed.
Your rights
You can ask us to:
- give you a copy of your information
- correct it
- delete it
- restrict or object to how we use it
- send it to you or another organisation in a reusable format
Email daniel@realreturnmarketing.co.uk. We will reply within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put it right first.
Changes to this policy
If we change this policy, we will update the date at the top. If a change affects how we use data from your platforms, we will tell our clients before it takes effect.